Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 818-697-5075 or make an appointment online!
Great service here. They will make the whole process on whatever you are getting done as fast as possible, but of course, with great care. They know what they are doing. My car needed a lot of work done and they did it faster than I thought. My car is running great. Alen is really helpful, talented, and honest, so everybody benefits.
I came in here because of the reviews. I found out they're true to life - Alen gives you a fair estimate and sticks to his number. He'll even give you a less costly option when it's available. I'll be back that's for sure!
I'm happy with my experience here. I took my 98 camry in, which was leaking transmission fluid as well as an oil leak. They repaired both for a reasonable price and had my car ready by the time they said it would be. They offered to have me bring it back in in two weeks to confirm that everything is good